Terms of Service
These Terms of Service (the "Terms") form a binding agreement between Aweb Design SRL, a company organised under the laws of Romania, registered with the Trade Register under no. J2016008428409, sole registration code (CUI) RO30874746, with registered office at Str. Crangasi, nr. 40, Bl. 11, Sc.1, Ap. 37 ("we", "us", the "Provider"), operator of the Ovebot AI customer-engagement platform available at ovebot.ai (the "Service"), and the organisation that registers for or uses the Service (the "Customer", "you"). By creating an account, clicking "I agree", or using the Service, the individual accepting confirms they are authorised to bind the Customer and that the Customer accepts these Terms, the Data Processing Agreement and the Privacy Policy, which are incorporated by reference.
1. Business use only
The Service is offered exclusively to businesses, professionals, public bodies and other organisations acting in the course of their trade or profession (B2B). It is not directed at consumers within the meaning of Directive 2011/83/EU or Romanian Government Ordinance no. 21/1992. If you are a natural person, you may use the Service only in a professional capacity. You are responsible for ensuring your use complies with all laws applicable to you.
2. Key definitions
- Service — the Ovebot platform, widget, dashboard, APIs, AI agents and related software and documentation.
- Workspace — the isolated tenant environment provisioned for the Customer, including one or more AI agents.
- Users — the Customer's owners, team members and agents authorised to access the Workspace.
- End-Customers — visitors who interact with the AI chat widget on the Customer's website.
- Customer Content — data, product feeds, knowledge-base entries, configuration, branding and other material the Customer or its Users upload to or generate through the Service.
- AI Output — text, product suggestions and other content generated by the AI agents in response to prompts.
- Subscription — the paid or free plan under which the Customer is granted access for a Subscription Period.
3. Access, accounts and Users
Subject to these Terms and payment of the applicable fees, we grant the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for its own internal business purposes during the Subscription Period. The Customer is responsible for all activity under its Workspace and Users, for keeping credentials confidential, for the accuracy of registration data, and for ensuring its Users comply with these Terms. The number of Users, AI agents, messages, products and knowledge-base entries may be limited by the Customer's plan.
4. Acceptable use
The Customer and its Users must not: (a) copy, modify, reverse-engineer, decompile or create derivative works of the Service, except to the extent this restriction is prohibited by mandatory law; (b) sublicense, resell, rent or make the Service available to third parties outside its own organisation; (c) use the Service to build or train a competing product or service; (d) upload unlawful, infringing, defamatory, malicious or harmful content, or content the Customer is not entitled to process; (e) send spam or communications that breach applicable marketing or e-privacy law; (f) probe, scan or test the security of the Service without our written authorisation; (g) circumvent usage limits, quotas or access controls; or (h) use the Service in a way that harms its security, integrity or availability. We may suspend access with reasonable notice (or immediately where necessary to protect the Service, other customers or third parties) if the Customer materially breaches this section.
5. Customer Content and ownership
As between the parties, the Customer retains all rights in and to Customer Content. The Customer grants us a non-exclusive, worldwide, royalty-free licence to host, process, transmit and display Customer Content and AI Output solely to provide, secure and support the Service and as instructed through the Customer's use of it. The Customer represents that it has all rights and lawful bases necessary for us to process Customer Content, including any personal data it contains, in accordance with the Data Processing Agreement. We may generate aggregated and anonymised statistics about the operation of the Service (which do not identify any individual and cannot be re-identified) and use them to operate, secure and improve the Service.
6. AI features, transparency and output
The Service uses artificial intelligence, including third-party large-language-model providers listed in our sub-processors list, to generate replies and recommendations. AI Output is generated automatically, may be inaccurate, incomplete or unsuitable, and is provided for informational purposes only. It does not constitute professional, legal, medical, financial or other regulated advice. The Customer is solely responsible for reviewing, testing, configuring guardrails for, and validating AI Output before relying on it or exposing it to End-Customers. In line with Article 50 of Regulation (EU) 2024/1689 (the AI Act), the widget discloses to End-Customers that they are interacting with an AI system; the Customer must not remove or misrepresent that disclosure. The AI agent only suggests products and forwards support requests — it does not take binding decisions; sensitive actions are routed to a human operator. Neither we nor our LLM sub-processors use Customer Content or End-Customer conversations to train foundation models for the benefit of other customers.
7. Intellectual property
We and our licensors retain all right, title and interest (including all intellectual-property rights) in and to the Service and all underlying technology, software, models, and documentation, together with any improvements and derivative works. No rights are granted other than those expressly set out in these Terms. If the Customer provides feedback or suggestions, we may use them to improve the Service without restriction or obligation.
8. Fees, billing, taxes and invoicing
Paid plans are billed in advance for each Subscription Period in the currency shown at checkout (RON or EUR) via our payment processor (Stripe). Unless stated otherwise, subscriptions renew automatically for successive periods until cancelled from the billing settings before the renewal date. Fees are exclusive of VAT and other applicable taxes, which the Customer bears; VAT is applied according to the Customer's country and VAT status (validated via VIES for reverse-charge where applicable). Fiscal invoices are issued through Oblio in accordance with Romanian law. Except where required by mandatory law or expressly stated in these Terms, fees are non-refundable and payment obligations are non-cancellable. Late or failed payment may lead to suspension after notice and a grace period. Billing disputes must be raised within 60 days of the charge. We may change our prices and fees; any change takes effect from the Customer's next billing period (never retroactively), and a Customer who does not accept the new prices may choose not to renew.
9. Digital service — immediate performance
The Service is supplied as a digital service with performance commencing immediately upon activation. Because the Customer contracts as a business and not as a consumer, the statutory 14-day right of withdrawal under Directive 2011/83/EU and Romanian Government Emergency Ordinance no. 34/2014 does not apply. To the extent any such right could nonetheless apply, the Customer expressly requests that performance begin immediately and acknowledges that the right of withdrawal is thereby lost.
10. Data protection
The parties' respective roles under the GDPR (Regulation (EU) 2016/679) are as follows: for the Customer's own account, billing and support data, we act as controller as described in our Privacy Policy; for personal data processed through the AI widget on the Customer's website, the Customer is the controller and we act as processor under the Data Processing Agreement (Art. 28 GDPR), which forms part of these Terms. The Customer is responsible for providing End-Customers with the required privacy information and for having a valid legal basis for the processing it instructs.
11. Third-party services
The Service may integrate with or rely on third-party products (for example payment, hosting, geolocation and LLM providers). Those services are governed by their own terms, and we are not responsible for their acts, omissions or availability. The Customer is responsible for any third-party accounts, feeds or integrations it connects to the Service.
12. Warranties and disclaimer
We will provide the Service with reasonable skill and care, but without any service-level agreement (SLA), guaranteed uptime or guaranteed support. Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, or that AI Output will be accurate or complete. Features identified as beta, preview or experimental are provided for evaluation purposes only, may be changed, suspended or withdrawn at any time without notice, and are excluded from every commitment in these Terms.
13. Limitation of liability
To the maximum extent permitted by law, neither party is liable for any indirect, special, incidental, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused. Our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees paid or payable by the Customer for the Service in the 12 months preceding the event giving rise to the claim (on a free plan, where no fees are paid, this amount is zero). Nothing in these Terms limits liability that cannot be limited under mandatory law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for wilful misconduct or gross negligence.
14. Indemnification
The Customer will defend, indemnify and hold us harmless from and against any third-party claims, losses and reasonable costs arising out of (a) Customer Content, (b) the Customer's or its Users' breach of these Terms or of applicable law, or (c) claims by End-Customers relating to the Customer's use of the Service, except to the extent caused by our breach of these Terms.
15. Confidentiality
Each party will protect the other's non-public business, technical and financial information with at least the same degree of care it uses for its own confidential information, and no less than a reasonable degree of care, and will use it only to perform under these Terms. This does not apply to information that is or becomes public without breach, is independently developed, or must be disclosed by law (with notice where permitted).
16. Term, suspension and termination
These Terms apply for as long as the Customer has an account. Either party may terminate for material breach that remains uncured 30 days after written notice. We may suspend or terminate immediately where required to protect the Service, comply with law, or address non-payment after notice. The Customer may cancel at any time from the billing settings; access continues until the end of the paid period. On termination, the right to use the Service ends. Customer Content and personal data are handled and deleted in accordance with the Data Processing Agreement and our retention schedule; the Customer may export its data before deletion. Cancellation or expiry of the Subscription does not by itself delete Customer Content: the workspace data remains stored and exportable (including via the panel's data-export tools) until the account is deleted by the Customer or removed under that retention schedule.
17. Changes to the Service and to these Terms
We may improve or modify the Service, provided we do not materially reduce its core functionality during a paid Subscription Period. We may update these Terms with at least 30 days' notice by email or in-app; material changes take effect at the next renewal, and continued use after the effective date constitutes acceptance. If the Customer does not accept a material change, its sole remedy is to stop using the Service and cancel before the change takes effect.
18. Force majeure
Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including hosting or network failures, acts of third-party providers, natural disasters, war, or governmental action.
19. General
These Terms, together with the Data Processing Agreement and Privacy Policy, are the entire agreement between the parties and supersede prior agreements on their subject matter. The Customer may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets. If any provision is held invalid, the remainder stays in effect and the invalid provision is modified to the minimum extent necessary. A failure to enforce a right is not a waiver. Notices to us may be sent to ; notices to the Customer are sent to its account email.
20. Governing law and jurisdiction
These Terms are governed by the laws of Romania, without regard to conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the competent courts of Bucharest, Romania. This choice does not deprive the Customer of any mandatory protection available under the law of its own EU/EEA place of establishment. These Terms are drawn up in English; translations are provided for convenience and the English version prevails in case of conflict.
21. Free Plan
Where the Customer uses a plan offered free of charge (the "Free Plan"), the following additional terms apply (the general warranty, liability, AI-disclaimer and withdrawal clauses above apply to all plans, including the Free Plan). (a) Provision and changes. We may suspend, limit, modify or discontinue the Free Plan, in whole or in part, at any time upon notice, without a minimum contractual term. The plan limits (messages, products, knowledge-base entries, history and similar) are those displayed at the time of use and may be adjusted periodically. (b) One per website and account. Only one Free Plan is permitted per website and per account holder. (c) Automatic suspension. We may suspend a Free Plan workspace, with prior notice sent to the account e-mail, in any of the following cases: (i) no chat messages have been received in the preceding 30 days; (ii) the chat widget has not been installed on the website within 30 days of account creation; (iii) onboarding/setup has not been completed within 30 days of account creation; or (iv) the registered website has been permanently unreachable over a sustained period. (d) Data retention and deletion. Data of a suspended Free Plan workspace is retained for a limited period and then permanently deleted no earlier than 15 days after a deletion notice is sent to the account e-mail. (e) Minimal retained data. After deletion we may retain minimal identification data (the account e-mail and registered domain, or hashes thereof) solely to prevent abuse and to enforce the one-Free-Plan-per-website-and-account rule. (f) Own website only; non-transferable. The Free Plan is for the Customer's own website only. It may not be resold, bundled, transferred, or installed by agencies or freelancers on their clients' websites (which requires our paid partner programme). (g) Attribution. Displaying the "Powered by Ovebot" attribution in the widget is a condition of the Free Plan and may not be removed or technically hidden. (h) Fair use and abuse. On any plan, we may suspend access without prior notice for use that harms the security or integrity of the Service, or that is abusive, automated, or intended to circumvent plan limits or use the Service other than as intended. (i) Catalog synchronization. On the Free Plan, automatic product-catalog synchronization (reindexing) runs at a reduced frequency — at most once per day; manually triggered updates remain available.
22. Contact
Questions about these Terms? Contact Aweb Design SRL at .